We strive to dispatch items within 2-3 days of ordering. Where an order is placed after 1pm on a Friday, items will then be dispatched the following Monday.
Following dispatch, items shipped using the standard Royal Mail First Class will normally take 3-5 working days to arrive; items shipped using Royal Mail Signed for service can be expected to arrive on the next working day; and items shipped using Special Delivery can be expected to arrive before 1pm on the next working day.
RETURN & EXCHANGE POLICY
You can return any unwanted item within 30 days and we will happily exchange or refund your item.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund or exchange on receipt.
After 30 days we will accept a return for a credit up to 6 months. It's your responsibility to cover the cost of shipping the item back to us. We will then issue a Store Credit Voucher. Store credit will expire after 12 months from the date of issue. Contact Us to Return an item over 30 Days.
For incorrectly delivered items or damaged upon receipt we will arrange to collect and exchange.
For warranty claims in the UK, we will collect and repair or replace your item
For products sold outside the UK, the warranty is a back-to-base warranty.
Perch & Rest Limited
39 Otago Street